The training was delivered in a way which allows attendees to interact, while learning skills and knowledge which can be applied to their individual roles.”
“I have known Marion Scott as client, manager and more recently as a coach. Marion is a gifted coach. She knows how to combine head and heart and create those moments of magic that turn experience into insight and insight into performance. Over the last 6-7 months she has helped me reach-out and touch the face of many theoretical ideas and turn them into something tangible that delivers to the reality of business and personal environments. I encourage anyone looking for lasting individual and indeed organisational transformations to reach out to Marion. You wont be disappointed.”
Anita Tadayon, Director – Sales and Operations Planning, BSkyB
Marion’s coaching style is warm but tough, comfortable but challenging and overwhelmingly positive in terms of helping me get to what was most important to me. Each session left me energised and uplifted in a way that all of my actions in the areas that I wanted to focus on had more clarity and congruence. Marion uses a range of theories and models which helped me articulate and unlock some of the challenges I was facing, which gave me some structure to what was operating in a much more chaotic way in my mind.
I would recommend Marion as a coach to anyone wanted to explore areas in their life that get to the heart of their values and beliefs to drive action and positivity.
Ami, Head of change, BSkyB
Marion has a true passion for helping others reach their full potential whether from a personal or business perspective and a true belief that the two can be intertwined. Always willing to listen intently, give constructive feedback and challenge where it’s needed. Marion utilises her great capacity for empathy and understanding to quickly build rapport and an ease to talk though any issues. Marion uses a variety of tools which are geared towards the individual, giving space to help you understand your own priorities in life and work. She then uses her expertise and coaches by asking questions which allow you time to reflect and come up with options and conclusions which are based on you and your needs/wants.
I have seen her work with people to allow them to further understand their personal goals and make life changing decisions which have had a very positive effect. Extremely experienced in business, Marion understands the complexities and challenges of working in high pressure environments which has helped me work through issues in relation to work-life balance as well as enhancing my self-belief and confidence.
Janice, HR Business Manager, BSkyB
Marion has been engaged with Sky Deutschland for several months to create and give momentum to our Service Excellence programme. The initiative is designed to deliver a step-change in the effectiveness with which we manage the customer in-home experience. The programme is multi-functional, encompassing IT, Technology, Customer Service (Field, Telephone & Online) & Customer Communications.
Choosing Marion to lead this key project was a ‘no-brainer’ for three reasons: First, her experience & track record in delivering similar operational change in BSkyB (UK) is outstanding; the knowledge she brings to the Sky D situation is enabling us to move much more quickly than would otherwise be possible.
Second, Marion’s programme management skills and techniques are first-class, & with Marion leading the workstreams we are training a young & willing team ‘what good looks like’.
Third, & by no means least, Marion’s challenging yet empathetic style, and her absolute focus on the end customer, is helping to embed a new culture. We are making good progress.
Euan Smith, Executive Vice President, Products and Operations, Sky Deutschland